• A Strategic Initiative to Advance America's Telecommunications Infrastructure

Call Centers & BPOs

High-Volume Voice Infrastructure. CLI Integrity. AI-Powered Call Optimization.

Telecom Solutions for Call Centers & BPOs

In the contact center world, call quality equals performance, and compliance equals survivability. Whether you’re a BPO managing outsourced campaigns or a domestic call center optimizing agent efficiency, USTelco delivers the infrastructure your business depends on, with crystal-clear audio, dynamic call routing, branded caller ID, and real-time fraud protection. Our STIR/SHAKEN-authoritative voice platform ensures your outbound calls are trusted, your inbound paths are resilient, and your telecom stack is built to scale under pressure.
“We’re not just your telecom vendor, we’re the voice quality, uptime, and attestation partner your call flow can’t function without.”
Why USTelco

What We Deliver for Call Centers & BPOs

High-Concurrency SIP Trunking

Scale thousands of concurrent calls across campaigns

Load-balanced trunks for predictive, preview, or power dialers

Auto-failover, redundancy, and carrier-agnostic path routing

Inbound DID routing with time-of-day and IVR support

Outbound Call Authentication (STIR/SHAKEN)

Every outbound call cryptographically signed

Full Attestation A, B, and C support with traceability

Avoid call blocking, spam labeling, and caller ID flagging

Enhance answer rates with trusted identity and CLI accuracy

Branded Caller ID (CNAM) & Reputation Monitoring

Register brand names on DIDs and toll-free numbers

Monitor call reputation across major carriers and analytics platforms

Proactively protect against spam tagging and answer rate degradation

AI-Powered Call Routing & Quality Optimization

Smart routing based on ASR, ACD, PDD, and MOS scores

Auto-switching carriers and trunks for highest call quality

Real-time voice traffic monitoring and call scoring

Dynamic trunk utilization per campaign or region

Designed for Contact-Critical Operations

SIP integrations with Five9, NICE, Genesys, VICIdial, 3CX, Avaya & more

U.S. DID provisioning with geographic targeting

Fraud-resistant outbound routing with real-time scoring

24/7 NOC support for campaign uptime and issue resolution

Traffic dashboards with live analytics and fraud alerts

Built for Use Cases Like:

USTelco

Why Call Centers Choose USTelco

AI-Driven Routing Logic

Optimizes for quality and compliance on every call

CLI Integrity & Identity Protection

Maintain trust and boost answer rates

Tier-1 Interconnects

Real-time performance routing through high-quality carriers

Fraud Prevention by Design

Protect against toll fraud, spoofing, and short-duration call abuse

Full Visibility

Real-time dashboards and alerting per campaign or client

Voice Infrastructure That Works as Hard as Your Agents

Every dropped call, delayed connection, or flagged CLI costs you money and credibility. USTelco’s platform ensures your contact center runs at peak performance, compliantly and confidently.