• A Strategic Initiative to Advance America's Telecommunications Infrastructure

Retail & E-Commerce

Modern warehouse with stacked containers and forklifts.
Branded Voice & Messaging to Power Sales, Engagement & Fulfillment

Telecom Solutions for Retail & E-Commerce

In retail, timing and trust drive every transaction. Whether you operate online, in-store, or both, your communications need to be clear, branded, and reliably delivered, from promotions and reminders to customer service and logistics updates.

USTelco delivers enterprise-grade voice and messaging infrastructure for retail and e-commerce businesses, helping you reach customers faster, reduce no-shows, boost conversions, and ensure every message aligns with your brand.

“From cart to doorstep to customer service, we power the conversations that drive your revenue.”

Built for:

Online retail and direct-to-consumer brands

National brick-and-mortar store chains

Appointment-based retailers (salons, auto dealers, repair shops)

E-commerce platforms and fulfillment networks

Subscription box and delivery-based businesses

USTelco

What We Deliver for Retailers & E-Commerce Brands

Branded Caller ID & Trusted Outbound Voice

  • STIR/SHAKEN-signed outbound calls to prevent “spam likely” tags
  • CNAM display to show your brand name on customer phones
  • CLI integrity monitoring to improve answer rates and caller trust
  • Perfect for post-purchase calls, customer service, and appointment reminders

Automated SMS & MMS Campaigns

  • Abandoned cart reminders, promotions, and coupon codes
  • Two-way SMS for customer support, reorders, and satisfaction surveys
  • 10DLC, toll-free, and short code messaging with opt-in compliance
  • Integrations with Shopify, WooCommerce, CRM, and ERP systems

Store Voice Systems & Customer Routing

  • Hosted VoIP for in-store teams and customer service desks
  • Auto-attendants, location-based routing, and voicemail-to-email
  • Centralized control for franchises or regional stores
  • Call tracking for marketing attribution and sales analysis

Delivery & Order Notifications

  • Real-time shipping updates via SMS
  • Curbside pickup alerts and “your order is ready” notifications
  • Messaging APIs for logistics systems and third-party platforms
  • Event-based flows triggered by order status or location
USTelco

Why Retail Brands Choose USTelco

Omnichannel Communications

Unify voice, SMS, and automation in one platform

Brand Integrity & Caller Trust

Avoid carrier filtering and maintain reputation

Real-Time Reporting

Track calls, messages, conversions, and delivery status

Seamless Customer Journeys

Enhance post-purchase and service experiences

Compliance-First Messaging

Opt-in management and TCPA-aligned delivery

Use Cases We Power

Customer service and support voice systems

SMS-based promotions, flash sales, and back-in-stock alerts

Order updates and shipping notifications

In-store call routing and appointment scheduling

Loyalty program updates and win-back campaigns

Convert More Customers. Communicate with Confidence.

With USTelco, retailers and e-commerce businesses unlock secure, compliant, and performance-driven communications infrastructure that grows with your sales, enhances your customer experience, and protects your brand reputation.